Customer Success (Danish Speaking)
Are you excited to dive into the fintech world, leveraging your customer-centric mindset to drive tangible value? At Uniify, we're expanding our team with a Customer Success champion who's ready to elevate client experiences and drive sustainable success. We're dedicated to enhancing customer satisfaction, tailoring our services to meet unique needs, and fostering long-term relationships.
Does the prospect of shaping our clients' journey through personalized support and strategic guidance ignite your passion? At Uniify, every interaction you have, every solution you tailor, and every relationship you cultivate is instrumental in our shared achievements.
If you're energized by this opportunity, there's plenty more we're eager to discuss with you.
About Your Role
As our Customer Success, you'll play a pivotal role in ensuring our clients derive maximum value from their paid subscriptions, by providing personalized support and guidance, elevating their overall satisfaction with Uniify services. So, if you aspire to be a cornerstone of customer management and satisfaction, keep reading.
Expect a Day Full of
👉 Understanding Client Needs: Gain deep insights into each client's specific goals, challenges, and expectations related to Uniify services. This understanding will help tailor our support and guidance to maximize value for each client.
👉 Proactive Engagement: Initiate regular touchpoints with clients to proactively address their needs and provide relevant updates or resources. This could involve scheduled check-ins, newsletters, or personalized communications.
👉 Onboarding: Ensure smooth onboarding for new clients, providing comprehensive training on our services and tools. This sets the foundation for a positive and productive client experience from the outset.
👉 Feedback Collection: Regularly gather feedback from clients to understand their satisfaction levels, areas for improvement, and feature requests. Use this input to drive enhancements in our services.
👉 Relationship Building: Foster strong, trusting relationships with clients. Become a trusted advisor by demonstrating expertise, responsiveness, and dedication to their success.
👉 Renewal and Expansion: Work closely with sales and account management teams to ensure successful renewals and identify opportunities for account expansion based on client needs and usage patterns.
👉 Troubleshooting and Support: Act as the primary point of contact for any issues or inquiries raised by clients. Resolve problems efficiently and effectively, collaborating with internal teams as needed.
By executing these responsibilities effectively, you will elevate the overall satisfaction and success of our clients with Uniify services. Your role is instrumental in driving retention, expansion, and advocacy within our client base, ultimately contributing to the growth and success of our business.
Who We're Looking For
Below you'll see our skill wishlist. Don't worry if you don't check every box. We're not about ticking boxes, we're about embracing unique qualities and hiring people, who wants to grow in their role. If you feel you're right for the role, chances are, we agree.
➡️ Hold a Bachelor's degree in Information Technology and Business or related fields.
➡️ Exhibit exceptional verbal and written communication skills, vital for engaging with customers and conveying information clearly.
➡️ Demonstrate a knack for bridging the gap between technology and sales, understanding business processes and translating them into technical solutions.
➡️ Acquire a thorough understanding of our product/service, enabling you to provide comprehensive support.
➡️ Employ analytical skills to derive insights from customer data and feedback, driving initiatives for success and satisfaction.
➡️ Embrace adaptability to cater to varied customer needs and navigate diverse challenges.
➡️ Display adept time management skills to efficiently manage multiple accounts and inquiries simultaneously.
➡️ Show some technical acumen or most importantly a passion for working with technical solutions.
➡️ You're a proactive 'can-do'er' with a passion for learning, growing, and achieving milestones.
➡️ You're a great team player who add personality to our team.
Work for a Smarter Future
At Uniify, you’ll be joining a fast-growing team on a joint mission to create an impact in the financial sector. We’re located in central Copenhagen, where you’ll meet a diverse group of people at our office, who bring experience from both the tech scene, startup community, and other great places.
We have the vision to disrupt the way financial companies onboard their customers today and in the future. Uniify transforms financial customer onboarding, within credit underwriting, identity verification, KYC, KYB, and much more.
We help companies save time and money by digitizing and automating their onboarding flow, which is not only faster and more secure but also ensures a better user experience.
Why Join Uniify?
Every individual is unique, and so is their "why". Your reasons for choosing Uniify might differ from the next person reading this.
We believe it's about more than just the perks like lunch offerings, social Fridays, a cool and stacked fridge, insurance, or the latest tech gear for success – though we've got those basics covered.
Instead, we've gathered the three most common "why's" from our team about why they chose to join us, reflecting the core of what makes Uniify truly special.
Impact Orientation 🚀
If you're like the rest of the bunch here and in to making a colossal impact and creating the footsteps of how our sales engine should look like, now is the perfect time to jump aboard!
Personal Growth 🌱
Your professional and personal journey is a key part of our growing story. While we're developing our formal training programs, you'll have the opportunities to enhance your skills on the job. As we evolve, you'll be instrumental in shaping our sales methods, sales trainings and achieving collective milestones.
Life in the Office 🌍
At Uniify, it's not all work and no play. In our vibrant office atmosphere in central Copenhagen, you'll mingle with a mix of tech wizards, startup lovers, and other amazing talents. Our team consist of 10+ nationalities, bringing together unique individuals from around the globe, all united in crafting a smarter future.
Become Part of Uniify
Although still in our early stages, our ambition is to evolve into one of the finest workplaces around, and we believe you can play a vital role in this journey.
How to Apply
Share your CV and tackle our unique job-specific questions. We're shifting towards skill-based hiring, giving you the opportunity to highlight your talents beyond just your CV.
We're committed to treating all candidates equally and ensuring a smooth and fair selection process. Every application is valued, and every candidate experience matters to us. We strongly encourage people from all walks of life to apply, regardless of race, ethnicity, religion, gender, sexual orientation, age, or disability.
We look forward to hearing how you can contribute to Uniify's growth!
About Our Hiring Proces
Our interview process is streamlined to let you shine at your best!
Along the way, you'll also have the chance to meet and interact with the rest of our team. We might switch the order of some of the steps, but below you can see, what we have laid out for your journey with Uniify.
1️⃣ Click that apply button and showcase your skills!
2️⃣ Initial chat with the Hiring Manager, 30 min.
3️⃣ Complete a 30 min. Bryq assessment for a more fair and unbiased hiring process.
4️⃣ 1st interview with Hiring Manager, 60 min.
5️⃣ 2nd interview will typically be a meet-up at our office, 60 min.
6️⃣ Hired and ready to on board Uniify 🎉
- Team
- Sales
- Locations
- Headquarters Hub
Headquarters Hub
About Uniify
At Uniify, you'll join a team where growth is fuelled by a collective ambition to make our mark on the financial sector.
We're located in central Copenhagen and you'll meet a diverse group of people in our office, who bring experience from the tech scene, startup community, and other great places.
Our vision is to disrupt the way financial companies are onboarding their customers today and tomorrow.
Our clients find all the steps they need to offer the perfect onboarding to their customers in one unified platform: KYC/KYB, credit assessment, financial data, and more.
We help businesses save time and money by digitising and automating their onboarding workflow, which is not only faster and more secure but also ensures a better user experience.
Customer Success (Danish Speaking)
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